I have a big problem concerning the care hime my mother is in. Firstly, it is an hour away and I only agreed to her going there from hospital because I was conscious of her being somewhere rather than hospital for Christmas and believed visiting would be possible.
The care manager failed to tell me my mother would be isolated for ten days after arrival, with the two fold effect of her not being able to participate in activities or Christmas or any visits. This, despite me calling to speak on the morning of admission and she even said there would be a Christmas party the following day and I was pleased my mother would be able to participate.
Because we then realised my mother would not be able to see anyone, I posted a gift from my 94 year old father and ensured it arrived several days prior to Christmas. A video call on the afternoon of Christmas Day revealed she hadn’t received the gift so I asked a nurse to try and find it. The following morning, Boxing Day, when I called and spoke to a nurse, she said it was in the office and she would ensure my mother was given it!!!! I was boiling mad and very disappointed for my mother and my father. To think her husband of almost 70 years couldn’t have the pleasure of knowing his wife had been given a gift when she is away from him is utterly devastating.
Added to this, i have found it impossible to speak to anyone regarding my mother, how she is etc. and wasn’t given a point of contact. When I tried To speak to manager I was told by a nurse I didn’t need to bother her and anyone can help me (I was asking to speak to the manager because I wanted a proper low down rather than “she is fine”).
Our planned visit today (after the ten days) has now been cancelled as the manager said they have had to close to visitors. I’m distraught and my father hasn’t seen her for eight weeks and she hasn’t had a visitor for six weeks, due to Covid positive test seven weeks ago and then no bed in another ward, so she remained in a Covid ward for over a month.
The manager won’t even email me with an update, which I have asked for. What shall I do? I fear we can’t visit, can’t speak with anyone and I’m very, very worried about how my mother is being looked after if they can’t even be bothered to give her a gift.
The care manager failed to tell me my mother would be isolated for ten days after arrival, with the two fold effect of her not being able to participate in activities or Christmas or any visits. This, despite me calling to speak on the morning of admission and she even said there would be a Christmas party the following day and I was pleased my mother would be able to participate.
Because we then realised my mother would not be able to see anyone, I posted a gift from my 94 year old father and ensured it arrived several days prior to Christmas. A video call on the afternoon of Christmas Day revealed she hadn’t received the gift so I asked a nurse to try and find it. The following morning, Boxing Day, when I called and spoke to a nurse, she said it was in the office and she would ensure my mother was given it!!!! I was boiling mad and very disappointed for my mother and my father. To think her husband of almost 70 years couldn’t have the pleasure of knowing his wife had been given a gift when she is away from him is utterly devastating.
Added to this, i have found it impossible to speak to anyone regarding my mother, how she is etc. and wasn’t given a point of contact. When I tried To speak to manager I was told by a nurse I didn’t need to bother her and anyone can help me (I was asking to speak to the manager because I wanted a proper low down rather than “she is fine”).
Our planned visit today (after the ten days) has now been cancelled as the manager said they have had to close to visitors. I’m distraught and my father hasn’t seen her for eight weeks and she hasn’t had a visitor for six weeks, due to Covid positive test seven weeks ago and then no bed in another ward, so she remained in a Covid ward for over a month.
The manager won’t even email me with an update, which I have asked for. What shall I do? I fear we can’t visit, can’t speak with anyone and I’m very, very worried about how my mother is being looked after if they can’t even be bothered to give her a gift.
