Thank you for all your kind responses, which I have read and have taken on board the information and advice given. I am in the process of trying to arrange Mum's next review (as I have not heard anything from the CHC dept) so I will have to chase as 12 months is nearly up, then again it took them 3 months to confirm the verbal decision given to me in writing as they said they are behind on their cases... what a surprise?? Shame the care bills sent monthly don't get behind... Thank you again and I will keep fighting not just for me but for anybody else out there going through the same process. Never give up on being that spokesperson for the ones you love x