Hi Elaine, Thanks for the reply, dad was taken back into hospital yesterday he was quite confused extremely tired and a bit breathless. Apparently his haemoglobin is down and his kidneys show further failure. At first it was thought that dad had some kind of internal bleed, but now they are not so sure. At this stage they are investigating his medications and have further reduced his fluid intake, four glasses of fluid only a day. He is still in the surgical ward and only allowed fluids. The specialist told dad he would be in for about a week. Mum is managing much better now she is getting pain relief, today she even had a story to tell and that made me feel good because I was beginning to think she had gone beyond that. God love her she has worked the perculiar place out, it's a orphanage and all the people who live there, well their father went to war and their mothers ran off with other men and the kids all ended up in the orphanage and no one has been to collect them yet.. Regards the complaint, my sister who lives in the UK feels that I should speak firstly with the manager and welfare officer, before lodging a formal complaint. Take Care. Taffy.