1. byrnedjp

    byrnedjp Registered User

    Mar 21, 2013
    168
    London
    9 Months into a formal complaint
    Along with a trip to the Ombudsman for good measure

    And everything remains the same - Nothing Resolved - No further forward


    Complaining to "Pals" is a waste of time

    Complaining about the NHS is a dead end

    I feel worthless as a Carer
     
  2. bemused1

    bemused1 Registered User

    Mar 4, 2012
    3,403
    You are not worthless. You have fought battles, done everything in your power and i am sure you arent going to give up.
    The system failures are not your fault.
    Take a breath, recover your strength and keep fighting.
     
  3. Beetroot

    Beetroot Registered User

    Aug 19, 2015
    363
    Having been through a complaint, when the nhs people involved knew they didn't have a leg to stand on so they had nowhere to go in fighting it, I know how hard it is to find the time when caring to do the neccessary letters and meetings and research on top of the anger that one's loved one should be treated so badly. That you saw this through to the ombudsman says a huge amount about your tenacity and strength and how much you care - a lot of people give up well before that. So, no, you're not worthless. You're fantastic.
     
  4. Leeds

    Leeds Registered User

    Sep 20, 2015
    116
    Keep at it, you are a starxx
     
  5. byrnedjp

    byrnedjp Registered User

    Mar 21, 2013
    168
    London
    Thanks to those who replied


    9 months of emails, phone calls, letters, 5 different Advocates and it all comes down to nothing...

    I realise the system is flawed but, boy what a sorry state of affairs

    Worthless in the final outcome - and to top it all i went through the "formal process" and ticked all the boxes

    Pointless
     
  6. rhubarbtree

    rhubarbtree Registered User

    Jan 7, 2015
    462
    North West
    Hi brynedjp,

    You might not have received an official explanation or apology but your complaints may have improved the working practices of someone or some department. You may have helped many other patients.
     
  7. byrnedjp

    byrnedjp Registered User

    Mar 21, 2013
    168
    London
    @rhubarbtree

    My situation is exactly the same - after the complaint

    Nothing has improved - Nothing has changed -

    I pity the people who receive this service and are alone without anyone to complain on their behalf
     
  8. byrnedjp

    byrnedjp Registered User

    Mar 21, 2013
    168
    London
    @kassy
    Yes - I believe people can spend years trying to get something acknowledged let alone improved - and it shouldnt be like this

    Good Luck with your treatment and i wish you well
     
  9. henfenywfach

    henfenywfach Registered User

    May 23, 2013
    333
    rct
    Hello I found myself in a similar situation myself last year. Event hough there was still an element of Covering themselves..It was reassuring to know that lots of complaints are public on the om udsman site for all to see. This for me was important as it acknowledged and publicised outcomes. Be rest assured you are making a difference. .I know how disappointing and sad it can feel to take on red tape..which is there to prevent bad treatment and service..The old saying is go higher get louder...hard to do when you're a carer tired and losing the will to fight..best wishes...
     
  10. byrnedjp

    byrnedjp Registered User

    Mar 21, 2013
    168
    London
    @Carmar
    @henfenywfach

    Thanks
     
  11. byrnedjp

    byrnedjp Registered User

    Mar 21, 2013
    168
    London
    No show from Nurse this morning - they are due at 9

    No phone call No contact

    4.30 this afternoon got a call saying they would come tomorrow

    As an example of the delivery of this service the past five days have consisted of

    Sat. 9.15
    Sun 9.45
    Mon 8.35 - phone call at 9 from 2nd Nurse saying he would be taking Blood at 10,30 - 2nd Phone call at 10 from Nurse saying he would be taking Blood at 12.30 - Nurse took blood at 10.15
    Tues 9.00
    Wed. As of 2pm no visit and no contact whatsoever
    Phone call at 4,30pm

    The above is typical of the delivery of this service since it began
     

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