Advice needed. Parents moved into sheltered accommodation (bought flat) and there have been issues from day one. Dad has diagnosed dementia, can still perform daily tasks (needs persuaded to wash though and to be talked through showering process) and Mum is as yet undiagnosed but has real trouble with finding the right words for things but mostly functions well. Mum is essentially Dad’s carer but she sends him out to do things (bins/shops) that he can’t do and he cannot find his way back. (Everything put in the wrong bins- more complaints) When challenged she does not accept that he cannot do these things. She doesn’t wash his clothes and at times doesn’t seem to care for him at all. We have carers who go in to take Dad out and give Mum a break, but on a couple of occasions Mum and Dad have been out when the carers come. Dad throws bread out for the birds (not allowed, lots of complaints), Mum goes out without keys and pushes the outside doors (major sin!) and Dad is now allegedly wandering the corridors and knocking on other doors trying to find where he’s meant to be . ( no proof and I feel may be vindictive by some residents) Mum has also flooded the laundry room twice. We have carers, a cleaner, now do the washing with Mum, empty the bins, have put in nightlights (switched off at plug by them). We cannot get Mum to lock the door (is a turn knob from the inside and not a key. We are not allowed to change to key as the ‘door’ owned by the company and not Mum and Dad. The manager is super kind but we are worried for Dad’s welfare and we don’t want them to be shunned by the other residents. What to do? We are worried that they will be told to leave. Any comments/advice welcomed.