Why have I received CH invoice?

Discussion in 'I care for a person with dementia' started by Jesskle66, Jul 6, 2015.

  1. Jesskle66

    Jesskle66 Registered User

    Jul 5, 2014
    99
    My mum was placed in a local authority contracted CH a month ago. As I understood it she receives funded care under S117 to be met by a combination of NHS and LA. Why then have I received an invoice today from the county council for almost 2000 pounds for her fees at care home?!? Absolutely not what I needed to come home to after yesterday and working a 12 hour day today!
     
  2. jenniferpa

    jenniferpa Volunteer Moderator

    Jun 27, 2006
    39,418
    So your mother was sectioned under a section 3 and subsequently move to a care home? If that's the case and you didn't sign anything then it can't be right and may well be the result of some miscommunication somewhere.

    As a matter of interest, does that £2K represent basically the whole of the care home fees?
     
  3. Jesskle66

    Jesskle66 Registered User

    Jul 5, 2014
    99
    Yes, Jennifer, she was under Section 2 then Section 3, was moved from hospital directly to care home after the decision making tool meeting with her care coordinator and social worker. I was given three CH contracted by both the LA and the NHS and chose one of them. The fees at the CH are 511 pounds per week. I have not signed a thing!!!
     
  4. jenniferpa

    jenniferpa Volunteer Moderator

    Jun 27, 2006
    39,418
    Then I think what you are dealing with here is an error rather than anything else. Do you have a social worker or anything? I would contact the LA tomorrow and basically say: here, just a mo, my mother's care is being funded by 117 aftercare so this bill should not have been sent.

    Not a nice thing to get in the mail, of course, but I'm sure it's just an oversight. Please try not to worry. I suspect (with the timing particularly) that these bills get sent out at the end of the months to everyone for whom the LA has contracted care and this one got miscoded for some reason.
     
  5. nitram

    nitram Registered User

    Apr 6, 2011
    18,282
    Male
    North Manchester
    I would inform whoever sent the invoice that as your mum is receiving care under S117 the total costs have to be paid by the NHS/LA and that you will not be paying. Also ask for confirmation that they accept this and no longer expect you to pay.
     
  6. Jesskle66

    Jesskle66 Registered User

    Jul 5, 2014
    99
    Thanks for the reassurance, will be onto them on the phone at 9am tomorrow morning!
     
  7. Kevinl

    Kevinl Registered User

    Aug 24, 2013
    4,662
    Salford
    I'd do it in writing or by e-mail so you have a hard copy of what's been said just to be on the safe side.
    K
     
  8. canary

    canary Registered User

    Feb 25, 2014
    9,319
    Female
    South coast
    I think the invoicing section of care homes can have problems. When mum went into her CH following a TIA I was told that she would get 6 weeks paid for, but the CH invoiced me for those weeks.
    I contacted her SW who agreed that I should not have to pay and I wrote a letter to mums CH saying that I should not have to pay for those weeks and could they please send me a revised invoice as I did owe for subsequent weeks.
     
  9. Sianey

    Sianey Registered User

    Mar 23, 2015
    103
    Yorkshire
    Similar

    I can relate to the stress of this as well. After visiting Mum all morning Friday came home to an incorrect bill from the Council. It's not an easy and quick thing to sort out either what 'with hold the line a moment' three times and all the press one or two requests, very stressful on top of everything else we all do, :(
     

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