Hi
Sorry I agree with Jennifer, Natashilou.
To get anywhere or anything done with SS you have to be persistant and plague them. Otherwise you will be put to the back of the queue.
Being deemed a pest is unfair if the service being delivered, is substandard, which in my experience it frequently was.
Everything had to in in crises before you could get any action from our SW.
I found that after waiting for weeks, while SW consulted her team leader and still no response or action, when I kicked up and got on to the supervisor, not with a complaint, just at the end of my patience, solutions were suddenly put in place. WE HAD ACTION.
I didn't shout, but made it clear, I didn't think they were providing the service that my parents were entitled to by law, after all, at the end of the day SS, are a service provider, like any other service company, only difference is, we only have one choice, we can't change companies if disatisfied with the service.
My advice to Bel is, keep on at them until you get what you want
Take care
Alfjess