bob has had medication changed he is all over the place
secatry is on hols said they would phone today no call
what part of i need some help do they not understand bob said tonight i cant cope like this
love bel x
I will dare to venture my perspective on how to get help when we need it without all the delays.
The key thing to remember is that you are dealing with just once "case" as it were - they have significantly more than that, plus they're not emotionally attached.
Now who will get the help first? The person who is polite and patient or the person who rings several times a day constantly asking for help and prgress reports? For my money it's the one who's mithering.
Yes they'll hate you but they'll also deal with you faster just to get rid of you.
It is additional stress that you don't need (and you shouldn't have to do it) but as someone who is in the position of looking for help and providing it as a customer service manager in a pressurised environment, it does work.
I'm not saying it's right I'm just suggesting it as a option.
sorry to hear of your problems...but Id have to give exactly the opposite advice to the previous poster!
As an ex social worker (couldnt cope with the pressure) and a current housing advisor...in my opinion and experience it works exactly the other way about. Of course in an ideal world nobody would ever have to wait for help , a call back, or the advice and service they deserve.
But we all know thats not reality!
and once someone is labelled, unfairly or not, a "pest" ...nobody wants to deal with them or take their calls..and the service they receive is worse not better.
I absolutly never subscribe to the school of thought that its those who shout the loudest etc.
Yes, it might work sometimes...but it very often doesnt...and very often the one being shouted at isnt the right person anyway!
I don't think antyone is suggesting not being polite: to be honest I doubt that Bel knows how to be rude However, persistence and not being fobbed off is an important aspect of getting the appropriate service in any realm of life. Shouting and whining, no, but polite persistence, yes.
bob said first thing today
have you phoned docs
he was worried about how he was and felt not like bob
phoned secatry she had been ill ---- i told her story
consultant is happy for bob to go back on original medication
have got medication but what about his pains in the head ---he was busy in clinic
great i am busy we all are busy
To get anywhere or anything done with SS you have to be persistant and plague them. Otherwise you will be put to the back of the queue.
Being deemed a pest is unfair if the service being delivered, is substandard, which in my experience it frequently was.
Everything had to in in crises before you could get any action from our SW.
I found that after waiting for weeks, while SW consulted her team leader and still no response or action, when I kicked up and got on to the supervisor, not with a complaint, just at the end of my patience, solutions were suddenly put in place. WE HAD ACTION.
I didn't shout, but made it clear, I didn't think they were providing the service that my parents were entitled to by law, after all, at the end of the day SS, are a service provider, like any other service company, only difference is, we only have one choice, we can't change companies if disatisfied with the service.
My advice to Bel is, keep on at them until you get what you want
you are spot on jenifer
i could not be rude -i am and have always been too soft and very sensative
this role i have to take on as head of the family etc --does not sit well
but i am getting a bit stronger -consutant changed bobs tablets will need to wait and see still waiting to speak to him re headaches
thanks all love bel x