Áine said:
Maybe to some extent it's inevitable that places smell sometimes ....... ? In UK there's this excellent website that gives run down on social care inspections ........
My very limited, but painfully found, experience is that places don't seem quite so bad on a second visit.
edited: maybe I should say what I mean by that: when the place and people are a little more familiar, I think it seems a little less daunting and a little more possible to make small changes for the better.
If you're referring to the CSCI website then I have to urge caution. I have read rave reviews on there for homes and have then been horrified when I visit them, disbelieving that I'm in the same place.
I would say that if the CSCI site says a place is awful, it's hell on earth, if it says its marvellous, then it might be OK!
The home my mum is in has been awarded 5* by some independent company. However, it's not a company that you seem to be able to get any information on, almost like publishing a book through a vanity press.
Don't get me wrong, my mum's home is as good as they get and deserves its 5 stars, however it's not perfect. Consider then what a 4 star home is like.
I have found very good websites where you can find reports on hotels or resorts written by members of the public who have actually been there. We need something similar for care/nursing homes. Written by residents, if they are able and/or their visitors. Only then would we get the true picture, warts and all.
This is a depressing post and I apologise. My complaint to CSCI against my mum's previous 'care' home has been dismissed and I am devastated.