Anything but the carer . . .
The first agency we used for our Mum sent people clad in pink uniforms. Mum hated it and wouldn't go into town with them. They couldn't get the hang of leaving the uniform in the car. So we changed to a new, non-uniform, agency. Loads better, Mum accepted them as friends of the family. Then we realised she wasn't taking a shower, so we faked a letter from the "District Nurse" saying that she would send a colleague round to make sure she was safe while showering. So then we had to ask the non-uniform friendly agency to send someone bossy in a uniform!! But it worked! The "Nurse" is accepted to do personal care. Sometimes it's the same person who is a family friend on one day and a nurse on the other. Just so long as they're not a carer! So in our experience it's finding a story to get them through the door, then we put a photo of them with their name on, on a pinboard so Mum gets used to seeing their face, and before long she doesn't question who they are. Good luck, Roz.
The first agency we used for our Mum sent people clad in pink uniforms. Mum hated it and wouldn't go into town with them. They couldn't get the hang of leaving the uniform in the car. So we changed to a new, non-uniform, agency. Loads better, Mum accepted them as friends of the family. Then we realised she wasn't taking a shower, so we faked a letter from the "District Nurse" saying that she would send a colleague round to make sure she was safe while showering. So then we had to ask the non-uniform friendly agency to send someone bossy in a uniform!! But it worked! The "Nurse" is accepted to do personal care. Sometimes it's the same person who is a family friend on one day and a nurse on the other. Just so long as they're not a carer! So in our experience it's finding a story to get them through the door, then we put a photo of them with their name on, on a pinboard so Mum gets used to seeing their face, and before long she doesn't question who they are. Good luck, Roz.