Hi I am quite new to the forum so hope that I am posting in the right place. Hope that someone can advise on the following. I am very disappointed with my mother’s new social worker. My mother went into a temporary care home last December awaiting sheltered housing. Following 12 stays in hospital last year. She was allocated an NHS social worker who was lovely kind and efficient. Since August this year mum has been allocated a new social worked from her local authority. Right from the start I noticed how different she was from the previous one. Her voice is hard and uncaring, but up until mid-October we haven’t really had any dealings with her. A place has recently come up in extra care social sheltered housing so now we need her to help to ease the transition so that things go smoothly I need to have everything in place so that mum does not suffer any stress through the move. A day centre for example is very important because my mother’s health suffers if she gets lonely. They have a communal lounge but it does not seem to be used much apart from a DVD night on a Friday. Staff tells me that residents are either in their rooms or at day centres. I have been chasing her since 22nd October to get back to me with questions I need answers to before I sine the residency agreement but I get either out of office replies or she is in a meeting or if I do speak to her she just seems to not really know what she is doing and seems to fob me off referring me to the website about the day centre when really only she can arrange this. She is vague on the phone and when I got quite impatient with her the other day when she only just started to answer my questions last Wednesday 11th November she said my name loudly and patronisingly like I was a naughty child being out spoken to her. I have raised my concerns with her team leader. I have asked if she can be replaced by another social worker. I am waiting to hear back. Many questions I have asked even by email have just been ignored. Do I have any rights as my mother’s only relative to insist that she is allocated another social worker? I have found this all very stressful as there are so many things that I need to sort out in connections with the move that I can’t start to sort out until the social worker gets her act together. She even misrepresented one of our telephone conversations copied in to her line manager to make herself look better claiming that she clearly told me something when in in fact she hadn’t. What rights do I have as my mother’s only relative? I do have Power of Attorney. Thank you all. Best wishes.