Everything that I have needed from our memory team or CMHT seems to only be possible through the person who has been assigned to my dad. I went to see my dad yesterday and it turns out that he didn't know how to get himself a drink. He's been thirsty all day! Today I decided that I need to find out how to get the ball rolling for setting up regular visits from carers. Rang my memory team, the nurse was out on a visit today and the best I could get from the person answering the phone was that they would leave a message for the nurse to call me back. I know they won't call me back today. I know that after 2 days I will need to chase them. I know that when I chase them the nurse won't be in again. And the cycle begins again. This is why it took 3 months to get the initial memory assessment and another 2 months to get a diagnosis! Am I doing something wrong? Are the people who answer the phones purely telephony staff that have NO KNOWLEDGE whatsoever that they can't even give me a general idea?