I'm sure many of you will be familiar with this, so I'm really just looking for some advice as someone who never knows how to tackle these situations (although I work as a volunteer advocate for MIND and do it on other people's behalf frequently!). As I mentioned in a previous post, we have just started (yesterday in fact) having someone come in to assist with washing and dressing in the mornings as my Mum works full-time and is finding things increasingly difficult. This morning, however, was a no-show, and when we rang the agency (whom the Social Worker herself says they call 'Crimewatch' instead of 'Carewatch') they said someone should have come and could someone come now - although by then it was too late. They also turned up at 11am for dinner yesterday too. Am I just being overly fussy here? I work part-time for Crossroads and know they would never do this.