I really think it is about time banks undertook to train front line staff on EPAs. I already had a lot of trouble once because the call centre staff had no idea what an EPA actually WAS.
Finally this got resolved, and all seemed to be well, but last week I had to go and get a bankers draft from my mums account. I took the EPA, my own passport and mums account details into the local branch.
A lovely young man was on the counter who grinned at me in joy, but his little face dropped into his boots as I began to explain.
"Oi" he whispered to his colleague in the next booth "do you know about this...EE PEE AY thing??"
"Noooo" replies clerk number two looking worried...
Now, finally a senior member of staff was raked out the back and the matter was dealt with....but when I happened to go back to the bank a few days later on another matter, I saw the same young chap..who told me the senior officer still hadnt explained it all to him..so he hoped the query didnt come up again!
Finally this got resolved, and all seemed to be well, but last week I had to go and get a bankers draft from my mums account. I took the EPA, my own passport and mums account details into the local branch.
A lovely young man was on the counter who grinned at me in joy, but his little face dropped into his boots as I began to explain.
"Oi" he whispered to his colleague in the next booth "do you know about this...EE PEE AY thing??"
"Noooo" replies clerk number two looking worried...
Now, finally a senior member of staff was raked out the back and the matter was dealt with....but when I happened to go back to the bank a few days later on another matter, I saw the same young chap..who told me the senior officer still hadnt explained it all to him..so he hoped the query didnt come up again!