I really am being driven bonkers by my attempts to elicit help from social services; does anybody know how to play the system? Briefly, I have tried since 2010 for social services to pay some attention to our family and have been supremely unsuccessful. I did get a carer's assessment in 2013 which resulted in direct payments which I use to pay for a carer (useless, but better than nowt and a nice person) to come in via an agency. But I've been looking after my mum who now has moderate/severe dementia and my son, now 16 with a learning disability and probably mental health issues too for over a decade and I just can't keep going. The Older Adult Mental Health Team of social workers have taken Ma off their books, saying that as I'm a carer I'm under Adult Social Services and so should Ma be for continuity of care but neither of us have a social worker. I've just phoned up social services to ask for a review as a carer only to be told that "not being able to cope" isn't reason enough for a review. Can anyone tell me how the system works before I just walk out of the house and leave the two of them to the tender mercies of the social services?