Powerless to move this complaint forward
NHS have no interest in complaints or problems with a service and as a Carer you are pushed from one Department to another until your spirit is broken and you accept that this is just "the way things are"
The whole process of complaint against an NHS service needs to be scrapped and an impartial Independent Body should be the first port of call for any Carer with difficulties or issues with the Service they receive.
I know exactly what you mean. We have complained to our hospitals two chief nurses/safe guarding team/PALS/ local CCG and they either ignore you completely or play the paperwork chain game.
Fill out endless forms resend all the emails originally sent and best of all they are only interested in you filling in a discrimination checklist so they can tick another box.
We found endless examples of falsifying records and even sent them the press reports of nurses been jailed for this recently.
The response don't comment/ignore the issue and send email saying as you have already complained about this you need to wait for our response.
This from a hospital with posters everywhere saying the patient is at the heart of everything we do!
You couldn't make this stuff up.
