1. Expert Q&A: Living well as a carer - Thurs 29 August, 3-4pm

    As a carer for a person living with dementia, the needs of the person you care for will often come before your own. You may experience a range of difficult emotions and you may not have the time to do all the things you need to do. Caring can have a big impact on both your mental and physical health, as well as your overall wellbeing.

    Angelo, our Knowledge Officer (Wellbeing) is our expert on this topic. He will be here to answer your questions on Thursday 29 August between 3-4pm.

    You can either post questions >here< or email them to us at talkingpoint@alzheimers.org.uk and we'll answer as many as we can on the day.

  1. byrnedjp

    byrnedjp Registered User

    Mar 21, 2013
    168
    London
    Long Haul
    Spoke to "Ombudsman" - suggested writing to Chief Executive of Hospital and then back to Ombudsman if no further forward.
    Im daunted by this - another letter to draught - emails to print out - points to make...

    Im Ashamed of this Country and its approach to Care for the Elderly
     
  2. byrnedjp

    byrnedjp Registered User

    Mar 21, 2013
    168
    London
    Powerless to move this complaint forward

    NHS have no interest in complaints or problems with a service and as a Carer you are pushed from one Department to another until your spirit is broken and you accept that this is just "the way things are"

    The whole process of complaint against an NHS service needs to be scrapped and an impartial Independent Body should be the first port of call for any Carer with difficulties or issues with the Service they receive.
     
  3. rageineden

    rageineden Registered User

    Dec 14, 2015
    20
    I know exactly what you mean. We have complained to our hospitals two chief nurses/safe guarding team/PALS/ local CCG and they either ignore you completely or play the paperwork chain game.

    Fill out endless forms resend all the emails originally sent and best of all they are only interested in you filling in a discrimination checklist so they can tick another box.

    We found endless examples of falsifying records and even sent them the press reports of nurses been jailed for this recently.

    The response don't comment/ignore the issue and send email saying as you have already complained about this you need to wait for our response.

    This from a hospital with posters everywhere saying the patient is at the heart of everything we do!

    You couldn't make this stuff up.
     
  4. byrnedjp

    byrnedjp Registered User

    Mar 21, 2013
    168
    London
    9 Months since my Formal complaint through Pals was sent

    2 Responses later and a final try through the Ombudsman

    and I am right back where I started

    Nothing has been done - No Issues have been discussed - No contact whatsoever from the Nursing team - The Service is as poor now as when it started

    I feel like giving up -

    This is a living Nightmare
     

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