Hi All
I put in a formal complaint with social services following a home assessment at our house in December. I have received the review of my complaint and, essentially, the social worker I complained about has denied that she said the things she said. I am not surprised she's lied because obviously she's protecting herself and her job but I am wondering what my response is to this.
Has anybody any experience with something like this? I find dealing with these people absolutely excruciating and, frankly, would like to ignore them but I can't see how things will improve for me, my son and my mother if I can't get somebody in the care services to take our situation and my mother's deterioration seriously.
Any advice whatsoever will be gratefully received.
Maya
I put in a formal complaint with social services following a home assessment at our house in December. I have received the review of my complaint and, essentially, the social worker I complained about has denied that she said the things she said. I am not surprised she's lied because obviously she's protecting herself and her job but I am wondering what my response is to this.
Has anybody any experience with something like this? I find dealing with these people absolutely excruciating and, frankly, would like to ignore them but I can't see how things will improve for me, my son and my mother if I can't get somebody in the care services to take our situation and my mother's deterioration seriously.
Any advice whatsoever will be gratefully received.
Maya