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Kassy this is horrendous for you and your Mum, I cannot imagine how you felt. is your mum still in the same care home?Sadly I have a lot of experience complaining about lack of care in a care home.
I went to visit my mum in her care home,she was slumped in a chair,soaked in urine,her head and face covered in blood. I found the senior carer,and she said mum must have had a fall. Mum couldn't get back into a chair unaided,so if she had fallen,someone would have sat her back in a chair. This was one of many incidents which got much worse.
I had a meeting with the manager and owner of the home,they weren't bothered,and saw me as a troublemaker,I contacted the CQQ who told me they wouldn't investigate individual complaints!!
I hope your mum will be ok.x