I got so angry earlier when I found my mum confused and worried by yet another scam phone call that I sent this after googling the number and tracing it to a sales company........Mum has a business calls blocker but is obviously on some kind of gullible list and still receives some calls - all from Bournemouth based companies. I doubt that they will reply but I enjoyed writing it. Dear Sir/Madam. You appear to be trying to sell an unwanted package to my mother. She does not need ‘appliance cover’ she already has this, and thanks to companies like you, she could purchase several more policies of this kind on at least a weekly basis. My mother (who has the phone number xxx) has advanced dementia. You must realise that there is an issue with her memory from the amount of confusion that she displays on the phone. What you don’t understand and don’t have to deal with is the level of stress and distress that your calls cause to my mum. My brother and I hold power of attorney for our mother. Due to the amount of ‘Bournemouth focused’ phone calls that she receives, we have taken all current, active, payment cards away from mum. So you will never actually manage to sell her anything. Please take note of this and leave her alone. Any further calls will be treated as harassment and reported accordingly. I hope that you sleep well at night – and that your sales policy is worth compromising every form of moral integrity.