My mother has Lewy Body Dementia and is currently in a residential where most of the residents have dementia, but it’s not an EMI. She is refusing to shower, although asked at least once a day. She won’t have her hair done or her feet, believing she has had both done the previous week at her mothers (she’s over 80 herself!) I know she can’t be made to have a shower/wash her hair but there must be some protocol on this. I have POA but it’s a long story and the new GP (who has met her twice) currently says she has capacity - given that she causes problems for the other residents, is aggressive with them and the carers, has no idea about where she is etc, I am currently challenging this. What is the protocol or suggestion of a way forward with her personal care? The home also believe she lacks capacity and I am otherwise happy with them.