I have today made a new will, and I am thinking of storing it with the probate office. They state that one must have the necessary envelope to forward the will to them for storage. They state that one can be obtained from any probate office in the UK. Fine, so I started with my local probate office, recorded message, then cut off. I 'Googled' other probate offices, and started at the top and worked my way down, it seems that the recorded message, before being disconnected is the new procedure at all probate offices. I could not get through to ONE, not even the main probate office in London. Now I'm having a re-think, maybe a local solicitor is the way to go, God help you if you need an appointment for probate, what on earth is going on ?