1. Expert Q&A: Benefits - Weds 23 October, 3-4pm

    Our next expert Q&A will be on the topic of benefits. It will be hosted by Lauren from our Knowledge Services team. She'll be answering your questions on Wednesday 23 October between 3-4pm.

    You can either post your question >here< or email them to us at talkingpoint@alzheimers.org.uk and we'll be happy to ask them on your behalf.

Praying on the vulnerable

Discussion in 'Legal and financial issues' started by beverrino, Jun 24, 2015.

  1. beverrino

    beverrino Registered User

    Jan 12, 2015
    1,111
    I have POA over my mums bank accounts. I routinely check the incomings and outgoings, as she still has a debit card which she does use on occasion (not very often, but she actually remembers the PIN)
    Today I checked online banking to see a debit card transaction for £170 made payable to 'Appliance Secure'. I immediately rang my mum to ask if she had made any payments with her card. she insisted 'no' and had she had any phone calls - no. 'you wouldn't give your card details over the phone would you?' - again 'no'

    I went online and found a telephone number for this company and rang them, It seems she has paid (over the phone) for Sky box insurance. SHE DOESNT EVEN HAVE SKY!

    the woman was helpful and said she would cancel it and refund the money to the card, but I needed to cancel by letter when the paperwork arrived. I said 'how can they do this when she isn't even a Sky customer?' she skated around that. I asked for her details to be removed.

    it seems that about a month ago my brother intercepted a phone call about the same thing. how can they do this? absolutely shocking! how many people can get ripped off like this? it has really annoyed me
     
  2. marionq

    marionq Registered User

    Apr 24, 2013
    5,855
    Female
    Scotland
    Best way to deal with that is to scrape off the security number from the back after noting it. Without that the rest is no use over the phone.
     
  3. carol4444

    carol4444 Registered User

    Feb 5, 2014
    109
    Just managed to stop my mum writing a cheque for £8000 for a double glazing salesman. I have now installed a BT call blocking phone and no calls can get through unless they are programmed into the phone. The phone came from the never knowingly undersold company. There was a drawback as the Dr couldn't get through but the Drs now know they have to call directly, not through their 'number unavailable' system .


    Sent from my iPad using Talking Point mobile app
     
  4. Raggedrobin

    Raggedrobin Registered User

    Jan 20, 2014
    1,431
    Yes although it may have drawbacks I think that call blocking phone is a good idea. My Mum has been in a home for over a year now and is on the TPs system, for what good it does, but I am amazed at the number of dodgy sales calls that still go to her old home number.
     
  5. beverrino

    beverrino Registered User

    Jan 12, 2015
    1,111
    Update

    Just an update on this. 8 days later - still no paperwork - still no refund. I rang back and they said they were waiting for my letter. I asked - how can I send a letter on a non existent policy - nothing at all through the post!!

    The woman I spoke to took my details and said she would call me back today after she had consulted someone else.

    Still nothing 2.5 hours later!
     
  6. AlsoConfused

    AlsoConfused Registered User

    Sep 17, 2010
    1,955
    Point out you'll contact the press over their company mis-selling to a vulnerable old person???
     

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.