I have POA for my elderly relative and have been registering it with the various banks he belongs to without any issues so far. However, he has a large sum of money sitting in an Instant Access account with the post office that I would like to move into an account that actually generates a little interest as he does not need to access the money. He also has an ISA, and his pension going in which I also need access to as he is unable to get out of the house anymore. I took the POA into my local main PO but was told that there was nobody there that could deal with it and it had to be done by post. This is going to mean sending off the original POA plus my original birth certificate, driving licence etc as they won't accept copies unless they are certified, and that's going to cost a lot of money to have all those items certified. They said they would send me the application form in the post and it duly arrived yesterday but I don't understand it at all because it is just a form which says 'Post Office Online Savings Account - Power of Attorney/Deputyship Application Form' and someone has crossed through the bit which says 'Online' in pencil. It then goes on to ask for details, including asking about the donor's capacity and why a representative is required to access the account, and things about amount of deposit and method of payment - I don't understand any of it, and there is no part on the form which covers his pension or ISA. It says to return the completed application form, documents, and a cheque for the initial deposit made payable to the donor's name to an address in Hertfordshire! I'm completely confused - can anyone help?