For the second time this year my Mum has been sent a document to complete entitled Patient Experience Feedback form. She is in a EMI home with advanced dementia. I do understand why they send this and I am sure it has its merits but my Mum can't even open the envelope let alone actually read and write any reply. It makes me so frustrated that in a profession such as mental health who seem to pride themselves on dealing with the 'individual' they nonetheless have failed to recognise my Mums inability to respond in this way. Can anyone suggest a constructive way for me to reply on her behalf?