One practical solution could be for relatives to spend more time in the CH in a volunteer capacity, perhaps helping with activities, in the same way that mums are encouraged to help out in classrooms.
Spending time with the staff, being 'one of the team', would be a very good way to get a feel for what's going on, and would give a good opportunity to quietly observe.
One lady who's parent is in my mum's CH took a part-time job there for pretty much that reason but her mother is just as anxious and upset, even when her daughter is working there. It's clearly the stage she's at in her illness, not the care she's receving in the home.
Spending time with the staff, being 'one of the team', would be a very good way to get a feel for what's going on, and would give a good opportunity to quietly observe.
One lady who's parent is in my mum's CH took a part-time job there for pretty much that reason but her mother is just as anxious and upset, even when her daughter is working there. It's clearly the stage she's at in her illness, not the care she's receving in the home.