... who should I be reporting a second case of medical neglect to? I have made a complaint to the NH’s HO. I found my dad in a distressed state for the 2nd time in 5 months, due to infection. It was clear (to me) that he was in pain on both occasions, but the staff and manager dismissed my concerns. I had to keep insisting. This time my poor dad was left suffering in pain from a UTI for at least 6 days. It might have been longer because I hadn’t visited for a week before this, due to having flu. His general lack of care is also poor again (I’ve been battling with this on and off for 2 years). Nails dirty and not cut often enough; food stains on slippers and clothes; generally unkempt. I’ve had enough.