Has anyone had any experience of this? I filled in a rather unprofessional PDF form on the HSBC website, including all my father's information and the new check code of the LPA website, and submitted. I didn't get an email confirmation, so I phoned HSBC and they said it was in progress. But that was a week ago and I've had no kind of communication since. Has anyone successfully used this service? My father's health and the fact that the branches are now only in major cities means taking him into a branch isn't really and option.