Hi all. I haven't been here for a while but I find I need some advice. I will get right to the issue. Mum is in a care home. She has symptoms of a UTI. Smelly urine, green discharge, extra confusion. The home management staff say that all women get discharge and we are mistaking her saying "ow ow ow" and pulling faces when she wees for signs of pain when it's just her dementia. We weren't convinced nothing is wrong so my sister tried to make a GP appointment. The surgery refused and called the home to ask them if they felt the appointment was necessary. The GP surgery then told my sister they cannot discuss anything about my mother with anyone but the Home. To my knowledge nothing was ever signed giving the home exclusive rights to direct my mother's care, so why can the GP talk to them and only them? Is this usual? The home refuse to take my mother to any appointments, my sister has to take her to dentist etc but how is this going to work if the home wont get the GP in unless it's an emergency, and my sister is now not allowed to make GP appointments for Mum to take her when she needs care for non emergency things? She has made appointments and taken her to them before. What could be going on?! Are dementia patients not allowed GP care for little things unless the care home thinks it's necessary?