My mum was in an EMI care home for 12 months before she fell and broke her hip. After spending some time in hospital she has now been in a nursing home for about a month. I asked the Social Worker what band she had been assessed as for Nursing Care and he was unable to tell me as 'it was nothing to do with him'. My sister phoned the PCT to ask for a copy of the assessment and they got someone to phone her back. The person who phoned her back basically went through it on the phone starting off by telling her that it wasn't an assessment but a determination. She didn't really give her any details that were personal to my mum, just the criteria used which we knew about anyway. My sister phoned her back and asked her for a copy of the assessment or 'determination' which I thought would be a straightfoward request. She replied by asking whether there was an issue with it and saying that 'she would see what she could do'. She also said that as my mum was Local Authority Funded then it wouldn't really matter, but my mum is actually on deferred funding pending the sale of her property. We don't necessarily want to dispute the banding she has been placed in, we just want the paperwork. Why are some 'professionals' so obstructive. You don't necessarily start of by wanting to complain but by the time they've messed you about you defintely do!