A little introduction.
I live in France but my mother is in a care home in the uk, it is registered as a provider for dementia care. She has been there for 3 yrs . I have a brother and sister and daughter in the uk who visit mum weekly. The home has undergone many changes and lots of the original staff have left. We have been very concerned about the lack of care and have brought it to the attention of the management. I was over last week and visited every day, by the end of the week mum was still in the same dirty clothes and smelt. I again went to notify the manager who went very defensive on me and said mum was aggressive ! I can believe this. What I need to find out is the standard of acceptable care, is it normal to leave somebody this long in the same clothes? They mentioned something to my brother about skin breach ?? Her hair hadn't been washed for nearly two weeks because the hairdresser was on holiday !! I would be really grateful if any body could point me I the right direction to shed some light on these issues. Many thanks to you all in advance
I live in France but my mother is in a care home in the uk, it is registered as a provider for dementia care. She has been there for 3 yrs . I have a brother and sister and daughter in the uk who visit mum weekly. The home has undergone many changes and lots of the original staff have left. We have been very concerned about the lack of care and have brought it to the attention of the management. I was over last week and visited every day, by the end of the week mum was still in the same dirty clothes and smelt. I again went to notify the manager who went very defensive on me and said mum was aggressive ! I can believe this. What I need to find out is the standard of acceptable care, is it normal to leave somebody this long in the same clothes? They mentioned something to my brother about skin breach ?? Her hair hadn't been washed for nearly two weeks because the hairdresser was on holiday !! I would be really grateful if any body could point me I the right direction to shed some light on these issues. Many thanks to you all in advance