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Mum calling emergency services at care home

Scarlet Lady

Registered User
Apr 6, 2021
Hello, @ajb . I’m sorry you’re having so many problems, but the main issue is one of communication. Your mum is frightened and anxious because she’s been deprived of visitors (I.e, you ) on account of covid issues. This is an ongoing situation with many care homes. While we know COVID is still a very real threat, many homes have got used to their default setting of being an ‘exclusion zone’, which does their residents and families no good at all.
As others have said, push to be instated as an Essential Care Giver and don’t take no for an answer, this is a legal right. Then perhaps, your mum may not feel so dependent on her phone.