Santander is working with Alzheimer’s Society to make them a dementia-friendly bank. They want to ensure that they protect vulnerable customers from financial exclusion and loss of independence.
Since 2019, Santander have been finding solutions to some of the most challenging issues so that they can improve the services and products available for people affected by dementia, and improve their colleagues' understanding of dementia.
In November 2021 during a Facebook Live Q&A event, a question was raised around the idea of having a monthly limit on spending transactions for vulnerable customers. This suggestion has been picked up Santander, and they would like to gather feedback from people affected by dementia.
We'd like to ask you some questions to gather your thoughts, insights and experiences about this idea to help us feed back to Santander on how feasible this proposal is.
You can answer these questions in the survey below. Thanks everyone
Since 2019, Santander have been finding solutions to some of the most challenging issues so that they can improve the services and products available for people affected by dementia, and improve their colleagues' understanding of dementia.
In November 2021 during a Facebook Live Q&A event, a question was raised around the idea of having a monthly limit on spending transactions for vulnerable customers. This suggestion has been picked up Santander, and they would like to gather feedback from people affected by dementia.
We'd like to ask you some questions to gather your thoughts, insights and experiences about this idea to help us feed back to Santander on how feasible this proposal is.
You can answer these questions in the survey below. Thanks everyone