No they don't at all, in fact I found that the cleaners and HCA's had more empathy and understanding than the medical staff did!! Mum was given drinks in proper cups which mum couldn't even reach let alone drink and one day someone came in and plonked down a chicken coronation sandwich in a vacuum pack on the table despite "soft foods and patient needs help to eat" written on the board!! I think my comment was "Are you sure?!?!" maybe not as polite as that!! What's frightening is as family we can't be at hospitals 24/7 and people with Dementia cannot complain, question, request or inform others what is happening like a patient that can communicate and whilst the same is true in a care home you at least know that they are trained to deal with it.