LPA and online banking

Discussion in 'Legal and financial issues' started by SaraMW, Mar 2, 2015.

  1. SaraMW

    SaraMW Registered User

    Mar 2, 2015
    3
    Hello, has anyone had experience of taking over a relative's finances and asking the bank to leave the online banking facility for the attorney's use? We are going to struggle if we tell Lloyds about the LPA and they automatically close down Mum's online banking.
     
  2. nitram

    nitram Registered User

    Apr 6, 2011
    18,595
    Male
    North Manchester
    With Lloyds I had no problems with an LPA, the lady went all accounts and asked separately for each one what access - debit card, chequebook, internet access, counter access - I wanted for myself and/or my wife.
     
  3. southlucia

    southlucia Registered User

    Dec 19, 2011
    166
    I manage my dad's account (same bank) and have online banking. I'm his deputy though , so don't know if that changes things.
     
  4. Dazmum

    Dazmum Registered User

    And the same with me for Santander for my mum too, no problem!
     
  5. mrjelly

    mrjelly Registered User

    Jul 23, 2012
    317
    West Sussex
    One situation that can cause difficulties is when two or more attorneys have been appointed who need to act jointly for everything. The bank's computer systems are not usually able to manage that.

    If that doesn't apply to you, you should be OK. Attorneys appointed jointly and severally can act idependently so that should be OK too.
     
  6. Beate

    Beate Registered User

    May 21, 2014
    11,544
    Female
    London
    Does anyone have any experience with Nationwide btw?
     
  7. SaraMW

    SaraMW Registered User

    Mar 2, 2015
    3
    Thanks everyone!
     
  8. Margaret79

    Margaret79 Registered User

    I have LPA for my MIL with accounts at Nationwide and Barclays. I have online banking with both of them and have never had any problems with either.
     
  9. Pete R

    Pete R Registered User

    Jul 26, 2014
    2,046
    Staffs
    #9 Pete R, Mar 2, 2015
    Last edited: Mar 2, 2015
    Lloyds were the most efficient for me. Nothing changed at all including on-line.:)

    It is best to phone first to make an appointment take PoA and ID. Everything was copied and faxed to a dedicated unit (somewhere?). They then checked everything and 30 minutes later all was done.
     
  10. sinkhole

    sinkhole Registered User

    Jan 28, 2015
    269
    I have dealt with HSBC, LLoyds, Santander and Barclays regarding the POAs I currently deal with.

    None of them have restricted online access and I don't see any reason why they should. They should all add a login for the attorney to give them full access and leave the donor's access as is.

    HOWEVER, I will add a note of caution and have a little moan at the same time...

    We found a dormant account my mother had at LLoyds but even though I have POA, they would not reactivate it unless my mother visited a branch personally, which she is not able to do. Luckily, there was only a very small amount of money in it so it wasn't a big issue and I decided not to make a fuss about it. If there had been a large amount of money in it, I don't know what I could have done.

    We also found a dormant account at HSBC and they took the dormant flag off it no problem and gave me full access when I registered the LPA with them.

    Santander won't issue a replacement debit card on my aunt's account unless she goes to collect it from her local branch, which she cannot do. They also will not issue a debit card to me, despite being registered as the attorney for her with them. Debit card issues with POAs have been highlighted before with Santander so they still don't seem to have sorted it yet.

    The bottom line is that all the banks make up their own rules with regard to POA registration and access, so it is best to ask them what their registration procedure is and what access attorney(s) and the donor will have BEFORE registering the POA with them so you don't have any nasty surprises later.
     
  11. SaraMW

    SaraMW Registered User

    Mar 2, 2015
    3
    Different policies from different banks was what concerned me but since people seem happy with Lloyds we should be OK. It's such a shame that banks add to the difficulties families face by having these dementia un-friendly rules. It shows there is still a lot of work to be done to create dementia friendly communities where everyone recognises the contribution they can make. Thanks again everyone :)
     
  12. Saffie

    Saffie Registered User

    Mar 26, 2011
    22,498
    Female
    Near Southampton
    I was my husband's Deputy and found Nationwide to be excellent. I had online banking for his account too.
     
  13. nmintueo

    nmintueo Registered User

    Jun 28, 2011
    847
    UK
    Yes, and Lloyds seem to be on the right side in having made a fairly clear statement about that issue, too:

    Power of attorney
    http://www.lloydsbank.com/help-guidance/customer-support/power-of-attorney.asp

    What an Attorney can do
    • Access your account(s) online and by phone, should you wish.​

    Registering a Power of Attorney
    http://www.lloydsbank.com/assets/media/pdfs/Lloyds_POA_M59468_0213_V2_web.pdf

    I think Lloyds told us just the opposite before -- but that was a while back, when they were Lloyds/TSB, and we're joint attorneys, which could be a complicating factor.

    Some older discussions --

    Power of Attorney - Current Account - Online Banking
    http://forum.alzheimers.org.uk/showthread.php?61268

    Online banking for mum
    http://forum.alzheimers.org.uk/showthread.php?44623
     
  14. nmintueo

    nmintueo Registered User

    Jun 28, 2011
    847
    UK
    Interesting one.

    When banks are oddly obstructive, customers do sometimes make headway if they're persistent -- e.g. this previous post.
     
  15. sinkhole

    sinkhole Registered User

    Jan 28, 2015
    269
    Yes agreed. If a large amount of money had been involved, I would certainly have escalated it and in a funny way I almost wish that had been the case so I could have shown them the error of their ways!

    Banks - a necessary evil :p
     
  16. Aussiesheila

    Aussiesheila Registered User

    Jul 13, 2013
    15
    Can anyone offer me any advice - I live in Australia. I have joint LPA ( not several) with my brother who lives in UK on behalf of my Mum who lives here in a care home in Australia. Mum needs to lodge a bond with her care home here so we need the funds to pay this bond from a savings account held in NS&I. They have received a copy of LPA and also certified copy of my identity and address and I have written and explained our requirement. I have phoned 5 times now but cannot get past their switchboard - I am constantly put on hold whilst the person I try to talk to refers to "back office". It seems impossible to talk to anyone who can make decisions and explain the process I need to action this transfer - has anyone the contact details of someone higher up at the NS&I or maybe an email address?
    Txs
     
  17. nitram

    nitram Registered User

    Apr 6, 2011
    18,595
    Male
    North Manchester
  18. Aussiesheila

    Aussiesheila Registered User

    Jul 13, 2013
    15

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