Hi ,Hi last week on TP ( sorry cant remeber when) some body posted a "thread" saying they were worried that the level of care the Husband ? think that was it , was given was not up to standard. Am "posting this" as work in the kitchen in a medium size EMI Home ,a few months ago a letter of "complaint" was sent to"The Head Of Care" (she has Charge of all our Homes).The letter was by one of the Daughters whos Mum lives with us, because of the letter, a staff meeting was called and all the bad points in the letter was rasied/improvements made e g residents with food on their clothes etc ( careres had to put bibs on before meals).
So please do not be worried about complaining about the type/standard of care your loved one is getting as a good Home with a good Matron/ Deputy should deal with it A S A P
If worried ask for any problems to be sorted at once before they get out of hand etc , hope this helps.
Best Wishes to every body From Grove x x
P S The Staff meeting was called " Best Practice" e g how to improve etc am glad to say it worked ! !
So please do not be worried about complaining about the type/standard of care your loved one is getting as a good Home with a good Matron/ Deputy should deal with it A S A P
If worried ask for any problems to be sorted at once before they get out of hand etc , hope this helps.
Best Wishes to every body From Grove x x
P S The Staff meeting was called " Best Practice" e g how to improve etc am glad to say it worked ! !
