Hello my mum has vascular Dementia and is 96, where I am preparing for her going to another world,the stress of lack of help from the extra care housing where she is living is causing further emotional concerns to me. I have been fighting for weeks to get an end of life care plan in place, and finally social service are coming to see her on Tuesday The manager at the extra care housing as been no support to me,and I rely on the staff their to look after her best interest. I am visiting three times a week. However am I right in thinking an end of life care plan should be in place and updated regular? Because of her needs changing so rapid I asked the manager to sit with me and we could put in a end of life care plan for staff to follow so they are all singing from the same rhyme book. She has been most unhelpful. Can any advise be given to me who to complain to about the non helpful ness for my mum. ... .