• Expert Q&A: Rare dementias - Tues 3 March, 3-4pm

    Our next expert Q&A will be on the topic of rare dementias. It will be hosted by Nikki and Seb from Rare Dementia Support. If you have any questions about rare dementias, they will be here to answer them on Tuesday 3 March between 3-4pm.

    You can either post your question >here< or email them to us at talkingpoint@alzheimers.org.uk and we'll be happy to ask them on your behalf.

Log On Problems

BeckyJan

Registered User
Nov 28, 2005
18,972
Derbyshire
I have just had 20 mins of problem trying to log on and for the 'remember me' button to act. The whole thing just kept disconnecting and I wonder if you know what the problem may be.

As I do this I now wonder what happened. If it should happen again will it be sensible to re-register either under the present name or a new one? (This is a new computer and just working out the differences, Vista versus XP.
 

jenniferpa

Registered User
Jun 27, 2006
39,448
Hmm - well you wouldn't be able to register with the same name since the system won't allow duplicates. Also it sounds like the problem might not be resolved if you reregister anyway. I'm afraid that I don't know anything about windows. When you say disconnecting could you be a bit more specific? What error messages were you getting?
 

BeckyJan

Registered User
Nov 28, 2005
18,972
Derbyshire
Hello Jennifer:
There were no error messages. The Welcome box would show my name after logging in then as soon as I proceeded with say a message or viewing another thread - it would blank out.

It was especially annoying whilst posting a reply.

I am wondering if it is to do with some internet time out but goodness knows why as it happens so quickly. I will keep perservering but suggestions more than welcome.
Thanks Jan
 

gigi

Registered User
Nov 16, 2007
7,788
66
East Midlands
Getting through..

I've had problems getting onto TP by my usual route thismorning..which is to Google Alz Soc and through that to TP.
Have eventually come through the back door by resurrecting an old e-mail and clicking on "alter profile"..just thought I'd let you know..phew!!!
 

Brucie

Registered User
Jan 31, 2004
12,413
near London
Apparently there is something causing problems with the Alzheimer's Society's microsites - TP is one - at present and they are investigating.

That may have nothing to do with other problems of signing on, of course.

You shouldn't need to re-register, though that is a route of last resource - the problem then would be that anything you have posted would no longer be 'yours'.
 

gigi

Registered User
Nov 16, 2007
7,788
66
East Midlands
Thanks Bruce,

I never have to sign on anyway!

I get straight through and it always says "Welcome Gigi"

"It"..seems to know who I am!!!
 

Staff online

Forum statistics

Threads
112,794
Messages
1,652,127
Members
63,162
Latest member
Amanda909