1. Expert Q&A: Benefits - Weds 23 October, 3-4pm

    Our next expert Q&A will be on the topic of benefits. It will be hosted by Lauren from our Knowledge Services team. She'll be answering your questions on Wednesday 23 October between 3-4pm.

    You can either post your question >here< or email them to us at talkingpoint@alzheimers.org.uk and we'll be happy to ask them on your behalf.

Local Government Ombudsman finds in our Favour but has now legal power to enforce itl

Discussion in 'Legal and financial issues' started by Phil8147, Aug 10, 2015.

  1. Phil8147

    Phil8147 Registered User

    Jan 19, 2015
    2
    Lichfield
    The care home has failed to apply the recommendation from the complaint I placed with the Local government Obudsman which reads:

    "The care provider failed to provide appropriate care in terms of Mr X’s nutrition and hydration for the whole period that Mr X was in the home. It should reimburse the whole of the care costs for that period (£3925). The failure of proper nutrition and hydration was so fundamental that it underpinned the rest of Mr X’s care."

    As they have no legal powers what can I do?
     
  2. min88cat

    min88cat Registered User

    Apr 6, 2010
    581
    Hi there,

    Maybe the CAB could advise you, other than that, it's below the amount for the small claims court, so that may be the way forward.

    Hopefully someone a bit more knowledgeable will be along soon.
     
  3. Soobee

    Soobee Registered User

    Aug 22, 2009
    2,734
    South
    Have you looked at the ombudsman's website for this kind of thing? It must be quite common. Well done for taking it the LGO and winning, I've done the same but for other reasons.

    Small Claims Court is quite straightforward really, my mother did it years ago and my sister did it a few years back. Mum ended up getting the Sheriffs to go and get some money they owed my dad.

    CAB seems the best bet to me but other agencies may possibly be able to advise you - Carers UK, Age UK, Alz Society national helpline?
     

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