Thanks all. They already have a report from this year and they got 'requires improvement' for all points, apart from leadership, which was 'inadequate'! I spoke at length to someone at the CQC yesterday so now know how to feed back to them. I will also write to Adult Services, but need to find an appropriate poc for that. One would assume that with such a bad report already from the CQC, someone there will take some notice of my comments, but who knows.
Mum is starting to settle back home again. She seems traumatised, but she probably would be even if she had been to the best care home in the UK - it's the change of environment. At least she is eating proper food now rather than the c**p they produced in that home, and she's clean! Who would have thought that in that home keeping someone clean wasn't a basic requirement!!!
I'm rather shell shocked by what I saw in that home and how mum was treated.