My father recently died, and my mother has dementia. They had a joint HSBC account, and after my father died, I applied for POA for my mum's account. I then applied for access to the online services. They deregistered hers, and attempted to register me,, but there was an error registering me, which no one wants to fix. I am now completely locked out and unable to pay for her care. HSBC are completely useless and I feel like no one wants to help or care, and I've no idea what I'm going to do. I've raised a complaint with HSBC but apparently they can take up to eight weeks.
Has anyone had any experience of this? I would just close it and move it, but a lot of bills and payments are going in and out, and I'm sure opening a new account with POA will bring it's own complications.
Are there any banks that are actually set up for POA?
Has anyone had any experience of this? I would just close it and move it, but a lot of bills and payments are going in and out, and I'm sure opening a new account with POA will bring it's own complications.
Are there any banks that are actually set up for POA?