Yesterday teatime mum complained of chest pains and was admitted to hospital yesterday evening. The assessing paramedic asked me if I thought my mum had capacity in regards to her medical care due to her alzheimers, to which I replied most definitely not as she cannot remember her own medical history or understand what her medications are for. I was told medical assessment would ring and keep me informed. Fast forward to today, still no contact so I had to ring 3 times to finally speak to somebody who told me she had never had cellulitis (diagnosed by a GP Saturday) and that the pain was abdominal due to the antibiotics and they were being stopped. I stated she most definitely did have cellulitis that was tracking down her chin on Saturday so they backtracked and said she could keep on the antibiotics but would need gaviscon for her stomach.
Eventually I was rung to collect mum at teatime but when I arrived I was told she had already been collected. I said impossible, nobody else knows to come. After a long wait outside the ward I was told that a DR had taken her out to meet me. Again I asked how - nobody knows I'm here I came straight to the ward. The nurse said I must have notified reception as if I didn't know what I was doing. Nurse disappeared again "to check" but then came bask to help me look for her!!! Mum found wondering ALONE, in the car park, no coat, no phone, no money. As you can understand I was furious. The person looking for her had no idea of her health or discharge diagnosis so I had to wait a further 2 hours to speak to someone in charge.
Long story short they apologised, "just human error" and asked if I was satisfied.
I most definitely am not satisfied. It turns out that she had been passed in less than 24 hours through 3 wards with no mention on any of her hospital records of her Alzheimer's diagnosis.
Eventually I was rung to collect mum at teatime but when I arrived I was told she had already been collected. I said impossible, nobody else knows to come. After a long wait outside the ward I was told that a DR had taken her out to meet me. Again I asked how - nobody knows I'm here I came straight to the ward. The nurse said I must have notified reception as if I didn't know what I was doing. Nurse disappeared again "to check" but then came bask to help me look for her!!! Mum found wondering ALONE, in the car park, no coat, no phone, no money. As you can understand I was furious. The person looking for her had no idea of her health or discharge diagnosis so I had to wait a further 2 hours to speak to someone in charge.
Long story short they apologised, "just human error" and asked if I was satisfied.
I most definitely am not satisfied. It turns out that she had been passed in less than 24 hours through 3 wards with no mention on any of her hospital records of her Alzheimer's diagnosis.