• Expert Q&A: Rare dementias - Tues 3 March, 3-4pm

    Our next expert Q&A will be on the topic of rare dementias. It will be hosted by Nikki and Seb from Rare Dementia Support. If you have any questions about rare dementias, they will be here to answer them on Tuesday 3 March between 3-4pm.

    You can either post your question >here< or email them to us at talkingpoint@alzheimers.org.uk and we'll be happy to ask them on your behalf.

Healthcare Commission

plastic scouser

Registered User
Sep 22, 2006
49
Hale Village, Liverpool
Hi all

Has anyone had any experience of pursuing a complaint about a health authority with the Healthcare Commission.

Whilst my Dad was still with us I put in an official complaint to the local health authority about the general standard of care that he had received, along with a specific complaint about one of the mental health nurses that was "allegedly" supposed to be looking after him & my Mum.

Of course all my comments were refuted by the local health authority but I was told that to complain further I would have to take my case to the Healthcare Commission...I've filled out the forms etc but wonder if it's worth carrying on - ie I'll just be given the same spiel by another part of the government....:( :confused:
 

allylee

Registered User
Feb 28, 2005
180
56
west mids
Hiya,
well worth pursuing!
As a healthcare professional, I can tell you that the Healthcare commision are very pro patient, and will take your complaint very seriously.
They are a Department of Health organisation , and are there to ensure and enforce excellence in safety and care standards.They will be objective and will treat your complaint fairly and sympathetically.
As a unit manager I have to report any patient complaints to them on a monthly basis and belive me they show no mercy!

Good luck with your complaint.

Ally xx
 

Grannie G

Volunteer Moderator
Apr 3, 2006
70,396
Kent
That`s very good to know Ally.

Stuart, whatever the outcome, your complaint will be recorded. That in itself can`t be a bad thing.
I hope you get some satisfaction.