1. plastic scouser

    plastic scouser Registered User

    Hi all

    Has anyone had any experience of pursuing a complaint about a health authority with the Healthcare Commission.

    Whilst my Dad was still with us I put in an official complaint to the local health authority about the general standard of care that he had received, along with a specific complaint about one of the mental health nurses that was "allegedly" supposed to be looking after him & my Mum.

    Of course all my comments were refuted by the local health authority but I was told that to complain further I would have to take my case to the Healthcare Commission...I've filled out the forms etc but wonder if it's worth carrying on - ie I'll just be given the same spiel by another part of the government....:( :confused:
     
  2. allylee

    allylee Registered User

    Feb 28, 2005
    180
    west mids
    Hiya,
    well worth pursuing!
    As a healthcare professional, I can tell you that the Healthcare commision are very pro patient, and will take your complaint very seriously.
    They are a Department of Health organisation , and are there to ensure and enforce excellence in safety and care standards.They will be objective and will treat your complaint fairly and sympathetically.
    As a unit manager I have to report any patient complaints to them on a monthly basis and belive me they show no mercy!

    Good luck with your complaint.

    Ally xx
     
  3. Grannie G

    Grannie G Volunteer Moderator

    Apr 3, 2006
    69,550
    Kent
    That`s very good to know Ally.

    Stuart, whatever the outcome, your complaint will be recorded. That in itself can`t be a bad thing.
    I hope you get some satisfaction.
     

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