Not much for me to add to what others have said, except: you need to be careful with generalisations. Restraints may well be necessary for the protection of residents in some cases. An example. My Jan these days has mostly to be either in her special chair, or put into a 'soft' [aka padded] room. In her chair she is restrained, with my agreement. Restraint in this case is a waist belt - like in an aircraft. This is there to protect her from falling out. Without the belt she would have to stay in the soft room all day - not as good as in the chair for her. A passing nurse who should have known better reported the home for using restraint with Jan, without first checking why, and whether it had been agreed by all parties. Eventually the CSCI agreed the home was correct. Restraint is not a dirty word - unless restraint is used inappropriately. I'd be guessing they may not have had residents who genuinely needed the safety afforded. Jan is the only one who needs a belt in her home, which specifically caters for advanced cases. I hope you have much better experience with the new home - the first is clearly in severe need of investigation.