HMRC seem to manage fine.I think public bodies and indeed other institutions have to be very careful to avoid any hint that they are giving financial advice, which is a regulated activity.
I have also found that those that administer the benefit system to be more than helpful in helping people claim for what they entitled to even if they did not know it was available.
All well and good if you are able to do the research yourself or are fortunate enough to be able to afford an FA. However many people need help and forgive me for thinking that is what the government and their/OUR various agencies are for.I think it is reasonable to expect individuals to take responsibility for their own financial decisions and that includes doing the research yourself (or paying for an appropriately qualified financial adviser).
Surely those that attempt to help others understand this new and complicated world they find themselves in should be applauded? Just to start the ball rolling Pickles53 I think you do a sterling job in the "Legal and Financial" forum. It really would be shame if your experience and knowledge echoed your statement above.
Obviously those in government realise there is a problem with LA's not giving out enough information as the draft "Care & Support Bill" attempted to highlight.............
Responsibilities of local authorities
The draft Bill proposes a 'broader care and support role' for local authorities.
They must:
• provide an information and advice service to help people understand how the care and support system works, what services are available locally, and how to access the services they need now and might do in the future ..........................
Among its key recommendations the Committee calls for:
• A national campaign to raises awareness of what the national care and support offer is, how people can plan and prepare for their own care needs, and what rights they have to care and support.
• Information and advice for all (including self funders) about support, care planning and housing options.
• Provision of independent financial advice about the different options available to pay for care, including deferred payment arrangements.
(My bolding)