Thanks Canary. I'm wondering what to do as a next step. Apparently my mother called on the neighbours this morning wearing just a bath towel to tell them to stop turning on her bathroom heater. I've been wondering about whether to ask the neighborus to contact Social Services. They have video evidence of my mum's behaviour, but then I think that is unfair and it should be me contacting SS. I know they will try to wriggle out of doing anything, services have been cut to the bone in mum's borough and she would be self-funding, but something needs to happen fairly soon, and I'd prefer it if it was something that let mum keep her dignity.