You know when things get so bad they become funny?
Last January I signed up for a new phone package with our existing supplier. The bills were all in Dad's name but as I wanted the new package we filled in a change of ownership form and sent it off so I would take over the phone bill.
I heard nothing back. They were happy enough taking the line rental payment from my debit card but that was it.
I emailed them a short while later and got a succinct e-mail telling me as my name wasn't on the account they wouldn't talk to me. I tried again and heard nothing.
I left it a while. I was in the process of applying for POA and dad was deteriorating fast. I didn't have access to his accounts and thought it best to wait until I had some legal standing.
The POA came through about a month ago. I sent out several copies to all the relevant parties including the phone company, with a cover letter - in their case explaining the situation so far.
I heard nothing.
A few days ago I e-mailed them a rather curt message explaining how things stand, including that my father no longer has capacity to hand the account over.
I received an e-mail this morning telling me to get dad to fill out a change of ownership form and send it off!! Plus it said they would e-mail me a survey at some point in the future to tell them what I thought of their customer service.
I have just had great fun composing an e-mail to tell them just what I think!
Last January I signed up for a new phone package with our existing supplier. The bills were all in Dad's name but as I wanted the new package we filled in a change of ownership form and sent it off so I would take over the phone bill.
I heard nothing back. They were happy enough taking the line rental payment from my debit card but that was it.
I emailed them a short while later and got a succinct e-mail telling me as my name wasn't on the account they wouldn't talk to me. I tried again and heard nothing.
I left it a while. I was in the process of applying for POA and dad was deteriorating fast. I didn't have access to his accounts and thought it best to wait until I had some legal standing.
The POA came through about a month ago. I sent out several copies to all the relevant parties including the phone company, with a cover letter - in their case explaining the situation so far.
I heard nothing.
A few days ago I e-mailed them a rather curt message explaining how things stand, including that my father no longer has capacity to hand the account over.
I received an e-mail this morning telling me to get dad to fill out a change of ownership form and send it off!! Plus it said they would e-mail me a survey at some point in the future to tell them what I thought of their customer service.
I have just had great fun composing an e-mail to tell them just what I think!
