Mum has been in a care home for 18 months and has, up until now, been self funding. The council have agreed to funding and because I did not want Mum moved I agreed to pay a top up. The home is very good. Mum has settled well there, the staff are kind and caring. However whilst we have transitioned from self funding to local authority funding with top up from me I have found the process quite complex as I have not been through this before. In short, in my contact with the home in person/phone and e mail the manager seems to have interpreted one e mail very negatively and sent me a very brusque bordering on rude response. The misundertanding is all around money and not care. I have shown the care home response to me to 2 different people and they both agree that I neither stated nor inferred anything inflammatory. When I looked at my e mails today they have sent me another which is of a similar tone. I feel upset by this. The care provided is good and I have sung their praises to my family and friends because I felt their service was so good but this whole thing, though small has tainted the experience. My friend has suggested I request a meeting with them to put things back on a good footing but I feel that if they are choosing to take a negative spin on what I say there is no point.