hello
@Hollp52
a warm welcome to DTP
I wonder whether Citizens Advice may be able to help you ... any contact with them is confidential
Find out more about our work and how to get help from Citizens Advice.
www.citizensadvice.org.uk
and you might have a chat with one of the helpful folk on our Support Line as they deal with a lot of financial issues
If you need dementia support, we’re here for you. Get personalised information, support and advice by calling us on 0333 150 3456.
www.alzheimers.org.uk
your bank may have a customer service liaison, maybe you could look on their website or call your local branch
Your Local Authority Adult Services may also have suggestions ... contact details will be on your Local Authority's website