In a recent meeting between us/social services and the care home we were suddenly told that my grandmother has a debt of almost £10,000, dating back to late 2013, shortly before she first went into the care home.
The only reason that SS are involved are because we were forced to contact them after the care home gave my gran 28 days notice to leave.
This notice was given after we again requested to see care plans and other documentation such as accident reports/body maps etc.
These requests have been steadily ignored for more than a year and recently every time we again ask, another notice of 28 days is given by the manager.
In 2013 it was social services (different department to the one that's involved now for some reason) who decided that she lacked capacity and needed to go into full time residential care.
This was not what my mother and I felt was best and we'd asked that before such a drastic step was taken (which was completely against my gran's wishes) efforts should be made to properly implement a reliable and more frequent better care package so that she could remain in her sheltered accommodation flat.
Our comments were ignored.
We have emails from the social worker announcing that "funding is in place" several weeks before my gran went into the "care" home
At no point since then (until more than 18 months later in June of this year), have we ever been informed of any top fees or "gaps" in the funding.
No letters/paperwork exist. None of us (or my grandmother who has Alzheimer's) have ever signed anything.
After being informed of this debt, my mother contacted the council, to be told that they don't have any information and the file is "missing"
Apparently the financial advocate (whose continued involvement we are opposing as she is both incompetent and dishonest) has apparently taken the file.
She refuses to give us any information.
She has closed my gran's account (which cost £30 as she chose the most expensive way to do it) and transferred everything - presumable to her business account.
She did this despite us requesting that an investigation take place as to why we've never been told anything about this and also to see evidence of this debt in the form of monthly invoices etc.
She has also paid the care home - who she says have been "extremely" patient regarding this debt.
So patient that they have never mentioned it to any of us over a period of more than 18 months!
The owner (who also is in charge of Accounts) wrote a letter of apology to us several months ago.
I would have thought that would have been the ideal time to subtly remind us of this apparent debt - but nothing.
The financial advocate herself did nothing about this debt for over 3 months after she obtained the court order - despite having obtained my gran's account details weeks before the order was granted.
As the bulk of this debt accrued before she even obtained a court order, I cannot understand why the care home do not have to explain why they have never mentioned anything to us - despite regular conversation about my gran's expenses and writing cheques for new spectacles etc.
Has anyone had a similar experience? Private message welcome.
Many thanks in advance
The only reason that SS are involved are because we were forced to contact them after the care home gave my gran 28 days notice to leave.
This notice was given after we again requested to see care plans and other documentation such as accident reports/body maps etc.
These requests have been steadily ignored for more than a year and recently every time we again ask, another notice of 28 days is given by the manager.
In 2013 it was social services (different department to the one that's involved now for some reason) who decided that she lacked capacity and needed to go into full time residential care.
This was not what my mother and I felt was best and we'd asked that before such a drastic step was taken (which was completely against my gran's wishes) efforts should be made to properly implement a reliable and more frequent better care package so that she could remain in her sheltered accommodation flat.
Our comments were ignored.
We have emails from the social worker announcing that "funding is in place" several weeks before my gran went into the "care" home
At no point since then (until more than 18 months later in June of this year), have we ever been informed of any top fees or "gaps" in the funding.
No letters/paperwork exist. None of us (or my grandmother who has Alzheimer's) have ever signed anything.
After being informed of this debt, my mother contacted the council, to be told that they don't have any information and the file is "missing"
Apparently the financial advocate (whose continued involvement we are opposing as she is both incompetent and dishonest) has apparently taken the file.
She refuses to give us any information.
She has closed my gran's account (which cost £30 as she chose the most expensive way to do it) and transferred everything - presumable to her business account.
She did this despite us requesting that an investigation take place as to why we've never been told anything about this and also to see evidence of this debt in the form of monthly invoices etc.
She has also paid the care home - who she says have been "extremely" patient regarding this debt.
So patient that they have never mentioned it to any of us over a period of more than 18 months!
The owner (who also is in charge of Accounts) wrote a letter of apology to us several months ago.
I would have thought that would have been the ideal time to subtly remind us of this apparent debt - but nothing.
The financial advocate herself did nothing about this debt for over 3 months after she obtained the court order - despite having obtained my gran's account details weeks before the order was granted.
As the bulk of this debt accrued before she even obtained a court order, I cannot understand why the care home do not have to explain why they have never mentioned anything to us - despite regular conversation about my gran's expenses and writing cheques for new spectacles etc.
Has anyone had a similar experience? Private message welcome.
Many thanks in advance